FREQUENTLY ASKED QUESTIONS (FAQ)

Contact us

• Contact the Speedernet Sphere team

Speedernet Sphere account

• Free account
• Premium account

Connection

• I downloaded Sphere but I cannot log in.
• I lost my password

Download

• Download issue due to api-ms-win-crt-runtime-l1-1-0.dll
• Download problem due to MSVCP140.dll not found.

Installation

• Installation issue - System Error
• Pre-requisites to install Sphere

Speedernet Sphere execution

• Sphere and Windows 32-bit version?
• Using Sphere on Mac

Speedernet Sphere features

• Interactive visit plan – go from one point to the other
• Timeline

Triggers

• How to flatten a cubic trigger
• Defining interactive zones

2D/360° Videos

• Compression format for videos

360° photo, 2D image

• Quality of the 360/2D photo

3D Meshes

• Model created under 3DS Max
• 3D object format compatible with Speedernet Sphere
• Integrated ProBuilder?

Testing the experience

• I cannot find how to test my experience…

Viewing

• Local viewing
• Running on Android and iOS?

Hosting

• Where are Sphere projects hosted?

Storage

• Storage of projects

Viewing the experience on a VR headset

• How to test the experience on a VR helmet