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  1. Speedernet Sphere
  2. FREQUENTLY ASKED QUESTIONS (FAQ)

FREQUENTLY ASKED QUESTIONS (FAQ)

Contact us

  • Contact the Speedernet Sphere team

Speedernet Sphere account

  • Free account
  • Premium account

Connection

  • I downloaded Sphere but I cannot log in.
  • I lost my password

Download

  • Download issue due to api-ms-win-crt-runtime-l1-1-0.dll
  • Download problem due to MSVCP140.dll not found.

Installation

  • Installation issue - System Error
  • Pre-requisites to install Sphere

Speedernet Sphere execution

  • Sphere and Windows 32-bit version?
  • Using Sphere on Mac

Speedernet Sphere features

  • Interactive visit plan – go from one point to the other
  • Timeline

Triggers

  • How to flatten a cubic trigger
  • Defining interactive zones

2D/360° Videos

  • Compression format for videos

360° photo, 2D image

  • Quality of the 360/2D photo

3D Meshes

  • Model created under 3DS Max
  • 3D object format compatible with Speedernet Sphere
  • Integrated ProBuilder?

Testing the experience

  • I cannot find how to test my experience…

Viewing

  • Local viewing
  • Running on Android and iOS?

Hosting

  • Where are Sphere projects hosted?

Storage

  • Storage of projects

Viewing the experience on a VR headset

  • How to test the experience on a VR helmet
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